Return / Refund Policy
Returns & Refunds Policy – Harmony Springs Farm
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We want you to be happy with your order from Harmony Springs Farm and harmonypeppers.com. If there’s a problem, here’s how we handle refunds and returns.
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Notification Window
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You must contact us within 48 hours of delivery if there is any problem with your order.​
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Fresh Peppers
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Due to their perishable nature, we do not accept returns on peppers.
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If your peppers arrive damaged or spoiled, notify us within 48 hours of delivery with photos.
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We will issue a refund or send a replacement within 48 hours of Refund Notification review.
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Non-Perishable Items
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Items such as pepper seeds, apparel, and merchandise may be returned within 7 days of delivery.
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Returned items must be unused and in original packaging.
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How to Request a Refund or Return
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Email us at harrpeppers@gmail.com.
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Include:
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Your order number
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Photos of the issue (if applicable)
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A description of the problem
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We will reply with confirmation and instructions.
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Refund Timeline
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Approved refunds will be issued within 48 hours of refund notification.
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Refunds are processed to your original payment method.
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Return Shipping
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Customers are responsible for return shipping costs on non-perishable items unless the product was defective or incorrect.
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📌 Note: This policy is always available via the “Returns & Refunds” link in our website footer.